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Key information stays visible, with estimated timing and logistics partners shown clearly.
Description, measurements and proportions remain available without moving away from the configuration.
Manufacturer reference data. Measurements may vary slightly due to handcrafted production.
Video preview of the product and the model's physical presence.
Configure the details included in the price. Your selections are saved with the order at no extra cost.
Akane
Aoi
Yui B
Rico A
Akari
Koharu
W01
W02
W03
W04
W05
W06
W07
W08
W09
W10
W11
W12
W13
W14
W15
W16
W17
W18
W19
W20
W21
W22
W23
W24
W25
W26
W27
W28
W29
W30
Ambre
Blue
Blue Green
Green Cross
Orange
Purple Hypnosis
Purple
Red Heart
Chocolat
Cosmic
Flower Fire
Extasy
Paradise
Star Light
Vision
Game-1 + Game-2
Gold-Clock-1 + Gold-Clock-2
Tan
White
Built-in
Normal
Standing
Tattoo A
Tattoo B
Tattoo C
Hands
Standard includedPremium upgrade for more expressive hand posing.
Skeleton
IncludedEVO skeleton included by default.
Hand upgrade
Separate premiumStandard hands are included. Articulated fingers are a separate premium upgrade.
Extras are added to the cart as separate products linked to the main model.
W01W02W03W04W05W06W07W08W09W10W11W12W13W14W15W16W17W18W19W20W21W22W23W24W25W26W27W28W29W30AmbreBlueBlue GreenGreen CrossOrangePurple HypnosisPurpleRed HeartChocolatCosmicFlower FireExtasyParadiseStar LightVisionGame-1 + Game-2Gold-Clock-1 + Gold-Clock-2Images and videos of the real product during production or quality control.
Each order is prepared with discreet, trackable shipping and packaging designed for protection and privacy.
Made-to-order production with discreet and trackable shipping. Delivery times may vary depending on the model, selected configuration, and factory availability.
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Irokebijin dolls are engineered with advanced materials and an evolved internal structure, designed to balance realism, durability and build quality.
Irokebijin dolls use a high-grade S-TPE, an advanced elastomer designed to offer natural elasticity, realistic texture and a softer response to touch. It is a suitable choice for those looking for a warmer, more tactile and more progressive material feel.
The EVO internal skeleton is designed to improve movement, stability and pose control. It is not meant to force unnatural positions, but to make body handling more consistent, safer and more precise during use and photography.
Articulated fingers allow more natural and controlled hand positioning. It is a small but important detail, improving the visual quality of poses and reducing the rigid look typical of fully static hands.
Gel-filled breasts are designed to offer more progressive compression and a more natural return compared to a fully solid structure. The final result always depends on the model, size and selected configuration.
A premium real doll is a technical product: materials, cleaning, drying, and storage make the difference between a long-lasting purchase and a product damaged too soon.
After each use, wash the relevant areas with lukewarm water and mild neutral soap. Avoid harsh detergents, alcohol, solvents, bleach, essential oils, or perfumed products. For internal cavities, use limited water, a gentle cleanser, and complete drying: the critical point is not washing, but avoiding residual moisture.
Silicone is more stable, less porous, more detailed, and generally requires less powdering. TPE is softer and more realistic to the touch, but needs more careful drying and maintenance. S-TPE is an improved TPE material designed for greater softness, stability, and resistance. You can read our materials guide.
Use water-based lubricants only. Avoid silicone-based lubricants, oils, greasy creams, petroleum jelly, or non-specific products: they can alter the surface, especially on TPE and S-TPE. Even on silicone dolls, water-based lubricant is the safest universal choice.
Pat the exterior dry with a soft cloth and let it dry without direct heat. Internal cavities must be dried with particular care using suitable tools and natural airflow. Never store the doll while it is still damp.
Avoid prolonged contact with denim, black fabrics, synthetic leather, colored latex, or unwashed new clothing. Soft materials can absorb pigments. Wash new clothing before use and prefer light or previously tested fabrics.
On TPE and S-TPE, talcum powder or a specific care powder helps keep the skin dry and velvety. On silicone, it is often unnecessary or needed much less. Do not use perfumed powders, harsh cosmetic powders, or unsuitable products.
Store it in a natural position, without prolonged compression, away from direct sunlight, heat sources, and abrasive surfaces. Avoid forced bends of hips, knees, elbows, and fingers: over time they can stress the material and internal skeleton.
Always support the body from the torso and pelvis. Do not lift the doll by arms, legs, head, hands, or feet. With heavier models, move slowly and avoid sudden twisting. If you need to move it often, consider lighter models or torsos.
Yes. Fingers, hands, feet, nails, and fine-detail areas are more delicate. Do not pull fingers, force small joints, or place full weight on fragile details. Reinforced options help, but they do not make the product indestructible.
Small cuts, scratches, or micro-tears can often be repaired with specific TPE or silicone kits. Do not improvise with generic glue. Before any repair, send photos or videos to support: we will suggest the safest method.
Lifespan depends on material, weight, frequency of use, cleaning, and storage. A well-cared-for doll can last for years; a doll stored damp, compressed, or dressed in dark fabrics can deteriorate much sooner.
Write to us with your order number and clear photos or videos. We will guide you on cleaning, storage, minor repairs, option management, and after-sale support. Before using chemicals or attempting repairs, always ask first.
You’re not alone after purchase.
We help with selection, use, care, shipping, and after-sale support.
For practical questions, write to sales@veneradolls.com.
Here are the answers that matter before purchase: what happens after ordering, indicative timing, pre-shipping photos, discreet packaging, tracking, customs, and support.
After the order, we verify configuration, model, material, options, and delivery details. If something is unclear, we contact you before proceeding. The goal is to avoid mistakes before the order is confirmed, prepared, or sent into production.
It depends on model, availability, material, customizations, manufacturer, courier, and destination country. In general: products already available in EU stock can arrive faster; made-to-order TPE and S-TPE models often require around 2–3 working weeks; many silicone or heavily customized dolls may require around 3–5 working weeks. These are indicative timeframes and are always confirmed as realistically as possible according to the chosen product.
Because some dolls are in stock, some are prepared to order, and others require production, quality control, pre-shipping photos, and international transport. Material, options, season, and manufacturer workload can change real timing.
When the manufacturer or warehouse makes them available, yes: you can receive real photos of the ready product before shipment. This helps verify the model, general appearance, and configuration before the package leaves.
No. Shipping is handled with neutral, reinforced packaging and no explicit references to the contents. The goal is to maximize privacy and discretion during transport and delivery.
Yes. When the package is handed to the courier, you receive tracking and can follow updates until delivery. On some international shipments, tracking may update in blocks during intermediate logistics steps.
For orders shipped from EU warehouses or EU internal logistics channels, there are generally no customs fees at delivery. For special cases, specific destinations, or extra services, predictable costs are communicated in advance. If you are unsure about a specific country, contact us before ordering.
When shipping is included or free, it is shown in the product or checkout commercial conditions. If a product requires supplements due to weight, destination, or special service, we communicate it as early as possible.
Yes. We process the data needed for orders, payment, invoicing if requested, support, and shipping. We use professional tools and do not use sensitive information for unnecessary or unsolicited communication.
When available at checkout, you can use methods such as Klarna, PayPal, or other supported payment systems. Specific conditions depend on the provider, country, and customer eligibility.
Yes. This is especially recommended for a first purchase. We can help you evaluate height, weight, material, torso or full body, options, space management, and timing. In this sector, choosing correctly before ordering is far better than correcting after.
If you have questions or problems, write to us with order number, photos, and a clear description. We help you understand whether it is normal production tolerance, a care issue, a missing component, an error, or a defect to be verified.
Neutral, reinforced packaging with no explicit references to the contents.
When available for the product, you can verify it with real photos before the package leaves.
Practical support in Italian and the main European languages, with no runaround.
Real dolls are customized and hygiene-sensitive products. That is why it is important to clearly understand what can be modified, cancelled, or reported before and after shipment.
Generally no, unless a different legal obligation applies to the specific case. Real dolls, bodies, heads, and many related items are customized, made-to-order or prepared-to-order products, and belong to a hygiene-sensitive category. They are therefore not handled like a standard product returnable for a simple change of mind.
The online right of withdrawal exists as a general rule for many distance purchases, but the law provides exceptions, including made-to-measure or clearly personalized goods and sealed goods that cannot be returned for hygiene reasons once opened after delivery. Each case depends on product type and order status.
Yes, but only if the order has not yet been confirmed to the manufacturer, prepared, or sent into production. Once confirmed, prepared, or produced according to the requested specifications, it can no longer be cancelled or modified for a simple change of mind.
Because model, body, head, material, skin tone, options, accessories, and customizations can be directly linked to the production or preparation of the product. Once started, changing the configuration may no longer be possible. That is why we invite you to write before ordering if you have doubts.
Contact us as soon as possible at sales@veneradolls.com with your order number, clear description, photos of the product, photos of the outer and inner packaging, and a photo of the shipping label if available. After verification, we can propose the appropriate solution.
For visible transport damage or clear delivery issues, we recommend contacting us within 48 hours, because photos and timely notice help manage the case with the courier, warehouse, or manufacturer. This does not cancel the legal guarantee: it helps make the process faster and better documented.
Not always. Many products are handmade or hand-finished. Slight variations in tone, makeup, texture, surface finish, aesthetic details, or visual result compared with promotional photos can fall within normal production tolerances. A truly wrong or non-conforming product is instead verified and handled.
Yes. This information does not limit the consumer rights provided by law in case of lack of conformity. If a new good presents an applicable lack of conformity, the case is handled according to current law.
If, after verification, a refund is approved, it is issued through the original payment method. Actual credit timing also depends on the bank, card network, or payment provider.
You can read the dedicated page here: Returns, refunds, and right of withdrawal. For specific cases or doubts before ordering, contact us from the Contact page or write to sales@veneradolls.com.
Before ordering, if you have doubts about model, material, weight, options, or timing, write to us: it is much better to clarify before than correct after.
Read the full returns, refunds, and withdrawal page
