Care and usage
A premium real doll lasts over time only if treated correctly. Here you’ll find clear, real guidance—no fluff.
After each use, wash the relevant areas with lukewarm water and mild, neutral soap. Avoid harsh detergents, alcohol, solvents, or perfumed products.
Always dry with a soft cloth or natural airflow.
Silicone is more durable, less porous, and generally needs less maintenance. TPE is softer but must be dried and cared for more carefully. S-TPE is an improved version with better stability.
Use water-based lubricants only. Never use silicone-based lubricants on TPE or S-TPE. Even with silicone dolls, we recommend water-based to preserve the surface.
Avoid prolonged contact with dark fabrics, denim, synthetic leather, or strongly dyed materials. Use light-colored sheets and protective covers.
After washing, always dry completely—especially folds and internal cavities. Residual humidity is the main cause of mold and odors.
Store in a natural position, away from direct sunlight and heat sources. Ideal temperature: 18–24°C. Do not keep it compressed.
Always support the body; avoid lifting by limbs or head. Use padded packaging and keep a neutral posture.
Yes. Small cuts or scratches can be repaired with specific silicone or TPE kits. If unsure, contact support before attempting repairs.
With proper care, a premium doll can last many years while maintaining aesthetics and functionality.
Contact support with photos or video. We’ll guide you step by step toward the safest solution.
You’re not alone after purchase.
Dedicated support in Italian, English, and Spanish.
Real pre-shipping photos, discreet packaging, real support.
Shipping, privacy, and support
Here are the answers that truly matter: discretion, lead times, tracking, real pre-shipping photos, and post-sale support.
We ship with reliable couriers and active tracking. Your order is handled discreetly and protected, with reinforced packaging to reduce transport risk.
No. The package is neutral, with no logos or references to the contents. The label is also set up to maximize discretion.
Timing depends on availability and the selected configuration. In general, after final confirmation and shipment start, you’ll receive tracking and updates until delivery.
Yes. Before shipping, you can receive real photos of the ready product, so you know exactly what’s leaving and can confirm everything is correct.
For EU shipments, there are generally no customs fees. Any extras depend on destination and optional services—and we always tell you in advance.
Yes. As soon as it ships, you’ll receive the tracking code and can follow each update until delivery.
After purchase, we contact you to confirm details and minimize mistakes. If you selected options or customizations, we verify everything before shipping starts.
Write to us and attach photos or video. We reply directly with clear instructions. The goal is a safe solution—no bouncing around.
Discreet packaging
Neutral, reinforced packaging with no references to the contents. Zero unnecessary exposure.
Pre-shipping photos
Before it ships, you can verify with real photos that everything is correct and compliant.
Real support
Support in Italian, English, and Spanish. Practical, fast answers—no runaround.