Privacy

Venera Dolls privacy and security

Your privacy matters: we process data in a minimal, proportionate way, in compliance with the GDPR. Here you’ll find a clear explanation of what we collect, why, and how long we keep it.

Data Controller

The Data Controller is Venera Dolls di Marcello Po.

  • For privacy requests, contact us through the official website channels.

Data we process

Data needed for orders, support and website security.

  • Identifiers (name, email), delivery (address), order details.
  • Technical browsing data (cookies/analytics only with consent).

Purposes & legal bases

We process data for contract, legal obligations, consent and legitimate interest.

Payments

Payment data is handled by certified providers. Venera Dolls does not “store” full card details.

Shipping & discretion

We share with carriers only what is required for delivery. Neutral packaging.

18+ and minors protection

This website is adults-only. We use age-gate and minors-protection measures.

1) Who is the controller

The Data Controller is Venera Dolls di Marcello Po (Italy/EU). For any request related to personal data, use the official contact channels shown on the website.

2) What data we collect

We may process: account and contact data (name, email), shipping data (address, phone if required by the carrier), order data (items, amounts, status), and technical browsing data (IP, device, cookies) only for security and, where applicable, for analytics/marketing based on your consent.

3) Why we process it (purposes)

We process data to: fulfil orders and deliveries, provide support, prevent fraud/abuse, comply with tax and accounting obligations, and improve the website through aggregated measurements when you consent.

4) Legal bases

Main legal bases: contract performance (order and delivery), legal obligations (invoicing/accounting), consent (non-essential cookies, marketing where applicable), and legitimate interest (website security, fraud prevention).

5) Payments

Payments are processed by third-party providers: sensitive data (e.g., card details) is handled by their systems in a compliant and encrypted way. Venera Dolls receives only what is needed for order handling (status, transaction identifiers), not full card details.

6) Shipping and carriers

To deliver your order, we share with the carrier only what is required (name, address, required contacts). We use discreet, neutral packaging. Proof-of-delivery retention depends on the carrier.

7) Cookies and preferences

We use an EU-compliant cookie system: you can manage preferences via the cookie banner and update your choice later. Non-essential cookies (analytics/marketing) are enabled only with consent.

8) Data retention

We keep data only as long as needed: order fulfilment/support, and legal obligations (tax/accounting) for the periods required by law. Marketing/cookie data follows your preferences and the technical retention of each tool, with consent revocable at any time.

9) GDPR rights

You have rights to access, rectification, erasure, restriction, portability and objection within GDPR limits. You can also withdraw consent for non-essential cookies at any time.

Note: for privacy requests, use the website contacts and, if possible, include the email used for the order or your order number.

10) Adults-only policy

Venera Dolls is an adults-only (18+) website. We use an age gate and technical measures to restrict minors’ access. We do not knowingly collect minors’ data: if you believe it happened, contact us for immediate handling.

11) Updates

We may update this notice for technical or legal reasons. The latest version is always published on this page.